How MySight York Uses Your Personal Data

MySight York is committed to protecting your privacy and using your personal data in a way that is transparent, respectful and secure.

Our promise to you: we will only use your information to support you, keep you informed, and raise funds in ways that are appropriate, proportionate and never intrusive.

This notice explains how we collect, use and protect your personal information when you engage with us, whether as a service user, supporter, donor, volunteer, or visitor to our website.

We may update this notice from time to time. Please check this page periodically.

 

Who We Are

MySight York is a local charity supporting people in York to live well with sight loss. We are the data controller for the purposes of data protection law.

 

What Information We Collect

We may collect:

Name and contact details (such as address, email and telephone number)
Date of birth and demographic information (such as postcode)
Preferences and interests
Records of services you receive from us
Records of your communications with us
Donation history and Gift Aid status
Event participation and booking information
Special Category Data

 

Where appropriate, we may also collect:

Information about your sight condition or health
Accessibility requirements
Safeguarding-related information
We only collect the information we need and only where it is necessary to provide safe and effective support.

 

How We Collect Your Information

We collect personal data:

Directly from you when you engage with our services, make a donation, attend an event or contact us
From third-party fundraising platforms where you choose to support us
From publicly available sources, where appropriate, to support our fundraising activities

How We Use Your Information

We use your information to:

Provide services, advice and support
Communicate with you about our work and activities
Process donations and administer Gift Aid
Manage events and participation
Maintain accurate internal records
Improve our services, analyse trends and use our resources effectively
Meet legal and regulatory obligations
Fundraising, Communications and Research

 

We may use your information to support our fundraising activities, including:

Processing donations, Gift Aid and financial records
Planning and delivering fundraising appeals and events
Thanking you for your support and recognising your contribution
Keeping you informed about the impact of your support
Understanding your interests and engagement with MySight York
Ensuring our communications are appropriate, relevant and respectful
Inviting support through donations, events or legacy giving (gifts in Wills)
We may contact you by post, email or other appropriate channels. We will only send marketing emails where we have your consent or where permitted by law. Postal communications are sent on the basis of legitimate interests.

To support our work, we may analyse information you provide, together with publicly available information, to help us better understand our supporters. This may include profiling and segmentation to ensure our fundraising is appropriate, relevant and proportionate.

We carry out these activities in a careful and responsible way. You have the right to object at any time, and you can change your preferences or opt out at any time by contacting us or using the links in our communications.

 

Our Lawful Bases

We process your personal data under the following lawful bases:

Legitimate interests – to deliver our services, manage relationships and undertake appropriate fundraising
Consent – where required, for example for certain email communications
Contract – where we provide services you have requested
Legal obligation – including financial reporting and Gift Aid requirements
Substantial public interest and/or explicit consent – where we process health or safeguarding information
Sharing Your Information

We do not sell your personal data.

 

We may share your information with trusted third parties where necessary to support our work, including:

Our CRM system (Charitylog)
Payment processors and online fundraising platforms
IT and system support providers
Some of these organisations may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place.

All third parties are required to keep your data secure and only use it for agreed purposes.

 

Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse or unauthorised access.

 

Data Retention

We retain personal data only for as long as necessary:

While you remain actively engaged with MySight York
To meet legal, financial and regulatory requirements
Inactive records are reviewed and securely deleted when no longer required

 

Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (in certain circumstances)
Object to how we use your data
Restrict processing
Withdraw consent at any time (where applicable)

To exercise your rights, please contact us using the details below.

 

Contact Us

If you have any questions about this notice, how we use your data, or to update your preferences, please contact our Data Protection Officer:

Barbara Fairs
Interim Chief Executive
Barbara.fairs@mysightyork.org
01904 731120

 

Complaints

If you have a concern about how we handle your data, please contact us first so we can try to resolve it.

You also have the right to complain to the Information Commissioner’s Office (ICO):
www.ico.org.uk